“Professional, friendly, listens to you, and explains what you don’t understand.”
Evidence based medicine at its cutting edge.
Office Policies
APPOINTMENT TIME: We ask that our patients arrive on-time for their appointments. To serve all our patients well, patients arriving past their appointment time may be rescheduled. We require you to confirm your appointments by text/portal message, email or by phone to ensure your appointment time.
NO SHOW FEE: To avoid our $75.00 No Show/Cancellation/Reschedule Fee, we request that you call at least 48 hrs. in advance, so that we may be able to provide more timely care to other patients who could be scheduled.
CHANGE OF INFORMATION: Please provide us with any change regarding your address, phone number or insurance information as soon as possible. Change of insurance will require the completion of a New Patient Information Form and may not be changed over the telephone.
INSURANCE AUTHORIZATIONS: Insurance contracts are between the insurance company and the patient. It is the patient’s responsibility to know what services are covered by his/her insurance plan. If the insurance information is not provided at the time of service, the patient will be seen on a cash pay basis.
PAYMENTS: All applicable fees, deductibles, coinsurance, or co-pays must be paid at the time of service. We accept cash, checks, Visa and MasterCard.
SELF-PAY: If the patient has no insurance and/or is a self-payer, they should make payment arrangements before services are rendered.
ACCOUNT COLLECTIONS: Any delinquent accounts will be forwarded to third party collections; patient will be responsible for any of all collection fees assessed by the collection agency on to the account.
PORTAL MESSAGES: All patients have the capability to send a portal message to your Dr. or Dr.’s staff. Portal messages will be returned within 48 hours of business.
MEDICATION REFILLS: You may request a prescription refill by calling your pharmacy and asking them to send us an electronic refill request if necessary. Also, please note, Prescriptions will be refilled within 72 hours of the office receiving the request. No prescriptions will be provided after hours or on weekends.
PATIENT FORMS: Any request for completion of forms (FMLA, disability, dispositions, etc) must be done in writing utilizing our “Patient Forms” policy. Forms require 10-14 days for completion once associated fees have been paid. Unpaid forms will not be completed.
CODE OF CONDUCT: Northeast Endocrinology has a no tolerance policy; Code of conduct is to be always adhered by patients. Any violation may result in being terminated from practice.
Arthur Guerrero, MD, FACP, FACE
Dr. Arthur Guerrero received his Bachelor of Science in Pharmacology and Philosophy in 2000 from the State University of New York at Stony Brook. In 2004, he received his Medical Degree from Uniformed Services University of the Health Sciences. He completed his internship in Internal Medicine at Wilford Hall Medical Center in 2005, and completed his residency at Brooke Army Medical Center in 2007. Dr. Guerrero completed his Endocrinology Fellowship at Walter Reed Medical Center in 2010. He is Board Certified in Internal Medicine and Endocrinology by the National Board of Physicians and Surgeons, and the American Board of Internal Medicine. Dr. Guerrero was a Lieutenant Colonel in the Army after a 16 year military career, serving in both Iraq and Afghanistan. There, he earned the Combat Medical Badge, Combat Action Badge and the Bronze Star. Dr. Guerrero enjoys all aspects of Endocrinology, especially pituitary dysfunction, thyroid cancer, and coaching diabetics who experience difficulty controlling their disease.
Laura Akright, MD
Dr. Laura Akright began Northeast Endocrinology Associates in 1987, and practiced initially in Northeast San Antonio before relocating the practice to its previous location in Schertz, Tx.
Since 2008, Dr. Akright has been involved in clinical research trials as Principal Investigator with Northeast Clinical Research and appreciates the opportunity to bring new therapies and technologies to patients.
Dr. Akright is a graduate of Washington University in St. Louis, and completed both Internal Medicine residency and Endocrinology fellowship in San Antonio. She and her husband, Bruce Akright, MD, have been married since 1977, have three grown sons and an abundance of geriatric pets.
Omar Najera, MD
Dr. Najera joined Northeast Endocrinology Associates in November 2019. He received his Bachelor of Science degree in 2008 from University of Texas at El Paso. In 2013, he received his medical degree from the University of Texas Health Science Center San Antonio School of Medicine. Dr. Najera completed his residency in Internal Medicine at the University of Missouri and fellowship in Endocrinology at the University of Washington. Dr. Najera is board certified in Internal Medicine (2017) and Endocrinology (2019). His medical interests include diagnosis/treatment of thyroid disease, parathyroid disease, hypogonadism, adrenal gland disorders, and diabetes mellitus. In his spare time he enjoys playing the guitar.
Ameer Khowaja, MD
Dr. Ameer Khowaja joined Northeast Endocrinology Associates in March 2021 after being in private practice with another organization in San Antonio, Texas. He received his medical degree in 2006 from Aga Khan University in Pakistan. Dr. Khowaja completed his residency at Hennepin Healthcare System in Minneapolis, Minnesota in 2012. He then moved on to complete his fellowship in 2014 at the University of Minnesota. Dr. Khowaja is board certified in two specialties: Internal Medicine (2014) and Diabetes, Endocrinology and Metabolism (2014). His medical interests include diagnosis, management and education of hormonal disorders. His overall healthcare passion is dedicated to study endocrine health services delivery and improve the efficiency with which services are delivered. In his spare time he enjoys reading, specifically non-fiction. Dr. Khowaja also likes to write both fiction and non-fiction.
Martha Bilbatua, MD
Northeast Endocrinology is excited to welcome Dr. Martha Bilbatua to our practice. Dr. Bilbatua enjoys treating Endocrine disorders, with a focused interest in Pituitary and Thyroid disease. She is also passionate about diabetes treatment and new advancements in diabetic technology. In her free time, Dr. Bilbatua enjoys playing tennis, swimming, and hiking.
