Office Policies

We would like to welcome you to Northeast Endocrinology. We want your visit with us to be a pleasant one. Below are our policies concerning several operational issues that will help us better manage your healthcare and expectations.

General

To avoid cancellation of appointment:

• All New Patient packets must be received 21 business days prior to visit.
• All Patients must complete on-line registration documents prior to arrival.

Please bring your list of medications, insurance card, and driver’s license to every appointment. Updated signatures are required.

Copayments, Co-insurance, and Deductibles are due at the time services are rendered. It is your contractual obligation with your insurance carrier. Should you have any questions regarding responsibility, please reach out to your insurance carrier prior to your appointment.

Scheduling

Please consider the needs of our other patients. If you are unable to keep an appointment, please call within 48 hours of your scheduled appointment time to cancel your appointment. If you do not cancel your appointment within 48 hours and/or miss a confirmed appointment, you will be billed a fee of $75.00. This fee must be paid prior to rescheduling of visit.

If you miss appointments, we reserve the right to terminate the patient / physician relationship.

If you are running more than 15 minutes late for your appointment, please call to let us know of your delay. It may, in some instances, become necessary to reschedule your appointment to allow us adequate time to process your paperwork and to allow the doctor adequate time to discuss your healthcare needs without infringing upon the other appointments for the day.

Prescription Refills

Please remember that your pharmacy should always be your first call. If your pharmacy finds that you have no refills available, they will contact Northeast Endocrinology.

We require 72 hours to accommodate appropriate prescription refills.

We will NOT refill any medications for new patients until they are seen. Also, we will NOT refill any medications for our existing patients that have not been seen by our Dr.’s within the past year.

No prescriptions refills will be provided after hours or on weekends. Office Policies 05012024

Financial Responsibility

For patients not covered by any insurance plans (ie. self-pay patients), we offer a private pay discount. This discount is ONLY extended at the time services are rendered and your account must be paid in full at that time. If we must bill you for services, you will be billed the full amount for your treatment and no discount will be extended.

Co-payments are a contractual fee between you, the patient, and your insurance company. You are required to pay your physician at the time services are rendered. The physician’s contract with your insurance carrier requires that we collect your co-payment at the time services are rendered without exception. Your insurance policy is a contract between you, your employer, and / or your insurance company. Our relationship is with you. We cannot become involved in disputes between you and your insurer regarding deductibles, co-payments, covered charges, and secondary insurance.

Compliance of Treatment

Follow-up appointments are mandatory for continued care. Failure to adhere to treatment plans or follow-up recommendations may result in dismissal from the clinic.

Respect and Consideration

Patients and visitors must always treat Dr.’s, staff, and fellow patients with respect and courtesy. Disruptive, disrespectful, or inappropriate behavior will not be tolerated.

Patients are encouraged to provide constructive feedback. However, repeated complaints, misuse of communication channels or repeated non-compliance with clinic policies may result in dismissal.

Phone and Portal Messages

The expected timeframe for calls and portal messages to be responded to is 48 business hours. Sending multiple messages or calls only causes additional delays. We appreciate your patience.

Parking

We must enforce stricter measures to maintain the integrity of our parking area. Patients found parking in a handicap or reserved physician parking spots without authorization will be subject to dismissal from our practice. Your acknowledgement provides Northeast Endocrinology Associates consent to complete a license plate identification.